FAQ | Paw Planet
🐾 1. How long does shipping take?
We ship worldwide.
Estimated delivery times:
- United States: 7–14 business days
- United Kingdom: 7–14 business days
- Canada: 7–14 business days
- Australia: 7–14 business days
- Europe: 7–14 business days
Orders are processed within 1–3 business days.
📦 2. Where do you ship from?
We work with international fulfillment partners and warehouses in Asia and other global locations to ensure fast and efficient delivery.
🐶 3. Is this safe for my pets?
Yes. Our products are designed with pet safety in mind, using gentle materials suitable for cats and dogs of all sizes and fur types.
🧼 4. How does the self-cleaning brush work?
Simply press the button after brushing. The collected fur retracts instantly, making cleaning quick, hygienic, and mess-free.
🔁 5. What is your return policy?
We offer a 15-day satisfaction guarantee. If you are not satisfied with your order, you can contact us for a refund or replacement.
Email: hello@plawnet.com
📦 6. What if my order is delayed?
If your order takes longer than 20 business days, please contact us. We will investigate and resolve the issue immediately.
💳 7. What payment methods do you accept?
We accept secure payments via PayPal and major credit/debit cards. All transactions are encrypted and protected.
🐾 8. Do I need multiple brushes for different pets?
No. Our brush works for both cats and dogs, with long and short hair.
📧 9. How can I contact you?
You can reach us anytime at:
📧 hello@plawnet.com
We usually respond within 24 hours.