物流政策
📦 Shipping Policy
At Paw Planet, we are committed to delivering your order safely, reliably, and as quickly as possible.
🌍 Processing Time
All orders are processed within:
1–3 business days (Monday–Friday)
Once your order has been processed, you will receive a confirmation email with tracking information.
🚚 Shipping Time
We ship worldwide, including the United States, the United Kingdom, Canada, Australia, and most European countries.
Estimated delivery times:
- 🇺🇸 United States: 7–14 business days
- 🇬🇧 United Kingdom: 7–14 business days
- 🇨🇦 Canada: 7–14 business days
- 🇦🇺 Australia: 7–14 business days
- 🇪🇺 Europe: 7–14 business days
- 🌎 Rest of world: 10–16 business days
📍 Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your order at any time until it is delivered.
⚠️ Delays & Exceptions
Shipping times are estimates and may be affected by:
- Customs clearance procedures
- Peak holiday seasons
- Local carrier delays
We appreciate your understanding in rare delay situations.
📦 Lost or Delayed Packages
If your package has not arrived within 20 business days, please contact us at:
We will investigate and resolve the issue as quickly as possible.
🐾 Our Commitment
We work with trusted international logistics partners to ensure your pet products arrive safely and in good condition.
Your satisfaction is our top priority.