Conditions d’utilisation

Terms of Service

Last updated: August 20, 2026

Welcome to Plawnet. This website and its online store are operated by Qingdao Paw Planet Pet Products Co., Ltd. ("Plawnet", "we", "us", or "our"). By using tryplawnet.com or placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Store use
You must provide accurate, complete and current information when making a purchase and use this website only for lawful personal or household purposes.

2. Products and product information
We aim to present accurate product descriptions, pricing and availability. Colors or appearance may vary by device. We may correct errors, update information, limit quantities, or discontinue a product when reasonably necessary.

3. Orders, prices, and payment
An order is an offer to purchase. We may accept, decline, or cancel an order if payment cannot be authorized, details are inaccurate, stock is unavailable, or fraud is reasonably suspected. Prices are displayed in U.S. dollars unless stated otherwise. Free standard shipping for U.S. orders is described in our Shipping Policy. Payment methods available for your order are displayed at checkout.

4. Shipping
We currently ship to U.S. addresses. Processing and delivery estimates, tracking, and delivery information are set out in our Shipping Policy. Delivery estimates are not guaranteed.

5. Returns, refunds, and cancellations
Our Return & Refund Policy sets out the 30-day return window, eligibility conditions, return process, return shipping responsibility, refunds, and pre-shipment cancellation requests. By placing an order, you agree to that policy.

6. Intellectual property
The Plawnet name, logo, product content, website text, images, graphics, and other original materials are owned by or licensed to Plawnet. You may not use or reproduce them without our prior written permission.

7. Third-party services
Our store is hosted by Shopify and may use third-party services for payment processing, fulfillment, analytics, and customer support. Those services may have their own terms and privacy notices.

8. Disclaimer and limitation
Nothing in these Terms excludes rights that cannot be excluded under applicable law. To the fullest extent permitted by law, the website and products are provided as available, and we are not liable for indirect or consequential loss arising from use of the website or products. This does not limit our obligations under our Return & Refund Policy or applicable consumer law.

9. Changes
We may update these Terms by posting a revised version on this page. The revised Terms apply from the displayed "Last updated" date.

10. Contact
Questions about these Terms:
Qingdao Paw Planet Pet Products Co., Ltd.
No. 111 Jingkou Road, Licang District, Qingdao City, Shandong Province 266121, China
hello@plawnet.com
+86 15653235101