Privacy policy

Privacy Policy

Last updated: August 20, 2026

Plawnet is operated by Qingdao Paw Planet Pet Products Co., Ltd. ("Plawnet", "we", "us", or "our"). This policy describes how we collect, use, and share personal information when you visit tryplawnet.com, place an order, or contact us.

Information we collect

 

Questions about this policy can be sent to hello@plawnet.com.

We may collect contact details, billing and shipping address, order and payment confirmation information, customer-service messages, and technical information such as device, browser, IP address, and browsing activity. Payment information is processed by the payment provider available at checkout; we do not store complete payment-card details.

How we use information
We use personal information to process and deliver orders; provide customer support; communicate about orders; prevent fraud and protect our store; improve our website; and, where permitted, provide marketing or measure advertising performance.

Cookies and analytics
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand site activity, and measure advertising performance. You can control cookies through your browser settings, although some features may not work properly if cookies are disabled.

How we share information
We may share information with Shopify, payment providers, fulfillment and shipping partners, analytics and advertising service providers, and professional service providers only as needed to operate our business, comply with law, protect rights, or complete a transaction. These providers may process information in countries other than your own.

Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, or a copy of your personal information, or to opt out of certain marketing communications. To make a request, email hello@plawnet.com. We may need to verify your identity before responding.

Data retention and security
We keep personal information only as long as reasonably necessary for orders, legal obligations, dispute resolution, and business operations. We use reasonable safeguards, but no internet transmission or storage system is completely secure.

Children
This website is not directed to children, and we do not knowingly collect personal information from children.

Changes and contact
We may update this policy by posting a revised version and updating the date above.
For privacy requests or questions, contact:
Qingdao Paw Planet Pet Products Co., Ltd.
No. 111 Jingkou Road, Licang District, Qingdao City, Shandong Province 266121, China
hello@plawnet.com
+86 15653235101