Refund policy

Return & Refund Policy

Last updated: August 20, 2026

We want you to be satisfied with your purchase from Plawnet.

Return window
You may request a return within 30 days after you receive your item.

Eligibility
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Please keep your order confirmation or other proof of purchase.

How to start a return
Email hello@plawnet.com with your order number, the item you wish to return, and the reason for your request. Please wait for our written return authorization and return instructions before sending an item. Items sent without a prior return request may not be accepted.

Return shipping costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong item. If your return is approved, we will provide the return address and instructions. Do not send products to a return address until we have confirmed the return request.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact hello@plawnet.com as soon as possible with your order number and clear photos, so that we can review the issue and provide a resolution.

Refunds
After we receive and inspect an approved return, we will email you the outcome. If a refund is approved, it will be issued to your original payment method within 7 business days. Your payment provider may require additional time to post the refund to your account.

Order cancellations
You may request cancellation before an order has shipped by emailing hello@plawnet.com as soon as possible. We cannot guarantee cancellation once fulfillment has started or the order has shipped.

Non-returnable items
Gift cards and items marked final sale are not eligible for return unless required by applicable law.

Contact
For any return, refund, or cancellation question, email hello@plawnet.com.